When your order arrives
Check your goods on receipt. If a product is damaged, missing or does not match your order, let us know within 48 hours of delivery — by phone, or through your sales representative. Photos of the products and packaging speed up processing considerably.
Our commitment
Any valid claim is credited to your account or replaced on the next delivery, whichever you prefer. It's simple: you don't pay for a product you didn't receive in good condition.
Food products
As these are food products, items delivered in conformity cannot be returned — the food distribution chain requires it. Talk to your representative: for rotating seasonal products or adjusting your assortment, solutions exist on a case-by-case basis.
Contact us
Your representative remains your first point of contact. You can also call us at (514) 588-8888.